Salon Policies – JEMK Nail Lounge

At JEMK Nail Lounge, we are committed to providing high-quality services in a clean, relaxing, and professional environment. Please review our salon policies to ensure the best experience for all clients.

1. Appointments & Walk-Ins

• We recommend booking an appointment in advance to guarantee availability.

• Walk-ins are welcome but subject to availability.

• Please arrive on time for your appointment. If you are more than 15 minutes late, your appointment may be rescheduled or shortened.

• Our On-Time Guarantee: If you have a scheduled appointment and experience a wait time of more than 30 minutes, your booked service will be free as an apology for the delay.

2. Cancellation & No-Show Policy

• We kindly ask for at least 24 hours’ notice for cancellations or rescheduling.

3. Payment & Gratuity

• We accept cash, credit/debit cards, and digital payments.

• Gratuities go 100% to the technicians and are greatly appreciated.

4. Hygiene & Safety

• We follow strict sanitation and sterilization protocols for all tools and equipment.

• If you have any skin conditions, infections, or allergies, please inform your technician before the service.

5. Refunds & Repairs

• We do not offer refunds on services.

• We provide a 10-day repair policy—if you experience any issues with your nails within 10 days, we offer a complimentary fix. (Only apply for nail service with gel polish) 

• We use high-end products, and your nails should last at least two weeks with proper care.

• If you are dissatisfied with your service, please inform us before leaving the salon so we can address any concerns.

6. Children & Guests

• For safety reasons, children under 12 must be supervised by an adult at all times.

7. Personal Belongings

• We are not responsible for any lost or damaged personal items. Please keep your valuables with you.

8. Gift Cards & Promotions

• Gift cards are non-refundable and cannot be exchanged for cash.

9. Surveillance

• For safety purposes, our premises are monitored with digital video surveillance.

We appreciate your cooperation and look forward to providing you with an exceptional experience!

💅✨ JEMK Nail Lounge ✨💅

📍 12001 NE 12th St, STE 80, Bellevue, WA 98005

📞 425-469-6889

🌐 jemknaillounge.com